FAQ

How long does shipping take?
✅Answer:
Orders are processed within 1–3 business days.
Delivery typically takes 5–10 business days within the United States.
In rare cases, delays may occur due to carrier issues, weather, or peak seasons.

Do you offer free shipping?
✅Answer:
Yes! We offer FREE shipping on all orders within the United States.
There is no minimum purchase required.

How can I track my order?
✅Answer:
Once your order ships, you will receive a tracking number by email.
You can also track your order anytime from our Track Order page.

What is your return policy?
✅Answer:
We offer a 30-day return policy from the date you receive your item.
Items must be unused and in original condition.
Please visit our Refund Policy page for full details.

What if I entered the wrong shipping address?
✅Answer:
Please make sure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

How can I contact customer support?
✅Answer:
You can contact us anytime at:
📧 support@tornixusa.com
We usually respond within 24 hours (7 days a week).